Alibaba Cloud Bailian is a new-generation agent development and operations integrated platform launched by Alibaba Cloud, positioned as a full-chain service system covering model invocation, visual application building, model tuning, and deployment. Its R&D background stems from Alibaba Cloud's deep accumulation in the Tongyi Qianwen (Qwen) large language model series, integrating the frontier AI algorithms of DAMO Academy and Alibaba Cloud's large-scale distributed computing infrastructure. It is committed to lowering the threshold for enterprise-grade AI applications, enabling developers and business personnel to quickly build highly reliable agent (Agent) applications.

The platform is built on the core foundation of Model-as-a-Service (MaaS), providing a rich model marketplace that includes the Tongyi Qianwen series, industry-specific models, and mainstream open-source models. It also incorporates a full toolkit covering prompt engineering, knowledge base management, workflow orchestration, plugin invocation, and effect evaluation. In terms of industry position, Alibaba Cloud Bailian has secured a place in the first tier of Chinese agent development platforms, serving as the underlying support for intelligent services in the Alibaba ecosystem, such as DingTalk and Taobao, and is also one of the preferred platforms for AI implementation in many enterprises' digital transformation.

• Model Marketplace and Unified Invocation - Aggregates the full Tongyi Qianwen series (qwen-max, qwen-plus, qwen-turbo, etc.), mainstream open-source models (Llama, ChatGLM, etc.), and industry fine-tuned models, providing standard OpenAI-compatible API interfaces for flexible switching with a single integration.
• Visual Agent Orchestration - Through a drag-and-drop workflow canvas, complex multi-turn dialogues, conditional branches, loop tasks, and human review nodes can be orchestrated without extensive underlying coding, enabling the construction of enterprise-grade intelligent customer service or process automation agents.
• Knowledge Base and RAG Enhancement - Built-in document parsing, vectorization, and index management functions support uploading PDF/Word/web pages and other multi-format materials, achieving accurate Q&A based on private knowledge and significantly reducing model hallucination.
• Model Fine-tuning and Evaluation - Provides low-code fine-tuning tools supporting strategies such as LoRA and full-parameter fine-tuning, with built-in automatic evaluation and manual evaluation sets to help users quickly customize industry-specific models.
• Full-chain Monitoring and Operations - Offers real-time invocation logs, token consumption analysis, conversation funnel statistics, and effect dashboards, with support for alert settings and canary releases to ensure stable online operation of applications.
• Ecosystem Plugins and Tool Integration - Includes official plugins such as search, calculator, image generation, and code interpreter, and supports custom API plugin integration, enabling agents to invoke external systems.

• Register and Log In - Log in to the Bailian console (bailian.console.aliyun.com) using an Alibaba Cloud account. New users can claim free quota. If you don't have an account, you must first complete Alibaba Cloud real-name verification.
• Select a Model and Create an Application - Navigate to the model marketplace, choose a suitable model (e.g., qwen-plus), and enable the service. Then create an agent application in the "Application Plaza" and use templates (such as customer service bot or knowledge Q&A) for a quick start.
• Configure and Test - In the application editor, write the system prompt, add knowledge bases or plugins, and conduct dialogue tests via the right-side chat panel. Adjust parameters such as temperature and max_tokens.
• Publish and Integrate - After testing is complete, publish the application, obtain the API key and invocation address. It can be integrated into channels such as WeChat, DingTalk, Web, or mini-programs, or directly invoked via SDK for code integration.

Example 1: Enterprise Intelligent Customer Service - Prompt: "You are the after-sales customer service for an e-commerce platform and need to answer questions about the return process. Please respond in a friendly and professional manner based on the following knowledge base content: \"Returns must be initiated within 7 days of receipt, and the product must be in good condition and not affect secondary sales.\"" Expected output: The system automatically retrieves the knowledge base and generates a reply like "Hello, according to our after-sales policy, you can apply for a return within 7 days of receipt. Please ensure the product is in good condition, and we will process your return request."

Example 2: Content Creation Assistance - Prompt: "Please write a WeChat public account article about 'green urban transportation,' about 800 words, including 3 core suggestions and vivid examples." Expected output: The platform generates a well-structured and naturally styled article, including suggestions on shared bikes, public transportation optimization, and electric mobility, with an engaging introduction and a concluding call to action.

Example 3: Data Analysis Script Generation - Prompt: "Use Python to generate a code snippet that reads sales data from a CSV file, calculates the quarterly sales growth rate, and plots a bar chart using matplotlib." Expected output: The platform directly outputs runnable Python code with necessary comments and an explanation of the generated chart.

• Alibaba Cloud Ecosystem Integration - Seamless integration with Alibaba Cloud's big data, database, Function Compute, and other products allows for rapid cloud deployment and access to enterprise-grade security and compliance certifications (e.g., MLPS, ISO).
• Balanced Model Performance and Cost - The Tongyi Qianwen series excels in Chinese-language tasks while offering multiple tiers (turbo/plus/max) to match business precision requirements, with pricing significantly lower than some international large models.
• Visualization and Low Barrier - Non-technical personnel can build agents through drag-and-drop, greatly lowering the threshold for AI application development and shortening the cycle from idea to launch.
• Flexible Private Deployment - Supports deployment in Alibaba Cloud's proprietary cloud or hybrid cloud environments, meeting strict data sovereignty requirements of industries such as finance and government.
• Continuously Updated Toolchain - The Bailian platform updates features monthly, including new plugins, evaluation tools, and model versions, keeping the platform at the forefront.

Baidu Qianfan - Also a leading domestic platform, Baidu's ERNIE model is competitive in Chinese comprehension, but Bailian offers more flexibility in model selection (multi-model mixed invocation) and Alibaba Cloud's enterprise-grade services.

• ByteDance Coze - Coze focuses more on C-end users and creative agent building, while Bailian emphasizes large-scale enterprise applications, high concurrency, and stability assurance.
• Dify/Open-source Frameworks - Open-source solutions can be self-hosted, but Bailian provides more comprehensive managed operations, multi-tenant isolation, and Alibaba Cloud technical support, making it suitable for teams that do not want to build their own infrastructure.

Alibaba Cloud Bailian adopts a hybrid model of pay-as-you-go and monthly subscription packages, with a free trial quota. New users can receive a free 1 million token quota for API access after registration (subject to official campaign details).

• Free Tier - Provides a certain quota for the basic model (qwen-turbo), suitable for individual learning and low-traffic validation.
• Pay-as-you-go - Model invocation is billed per token; for example, qwen-plus is approximately 0.008 CNY per thousand tokens, and qwen-max is approximately 0.03 CNY per thousand tokens (prices are subject to adjustments; refer to the official website).
• Monthly Subscription - For enterprises, monthly subscription packages include a stable amount of invocations, a dedicated resource pool, and priority technical support.
• Fine-tuning and Deployment Fees - Model fine-tuning is billed based on training duration and token consumption; deployment resources follow ECS or GPU instance pricing standards.

• Software Engineers and AI Developers - Need to quickly integrate large model capabilities into existing systems, leveraging Bailian APIs and SDKs for secondary development.
• Enterprise Product Managers and Operations Personnel - Non-technical backgrounds can use visual orchestration to build intelligent customer service, marketing copy assistants, etc., without deep coding knowledge.
• Data Scientists and Algorithm Researchers - Use the platform for model fine-tuning, evaluation, and iteration to accelerate model deployment in vertical domains.
• Startups and Small and Medium Teams - Leverage free quotas and low-barrier tools to quickly validate AI product ideas and reduce initial R&D costs.

• Intelligent Customer Service and Ticket Handling - Build 7x24-hour online customer service with automatic Q&A, human handoff, and ticket classification to improve response efficiency.
• Enterprise Knowledge Base Q&A - Transform internal documents, policies, and regulations into an intelligent Q&A bot for employees to self-service queries.
• Content Production and Marketing - Generate marketing copy, product descriptions, and social media content, and support multi-language local translation.
• Code Generation and Review - Help developers generate code snippets, explain code logic, and identify potential vulnerabilities.
• Data Analysis and Report Interpretation - Use natural language to query databases, generate SQL statements and visual charts, and assist decision-making.
• Business Process Automation - Combine API plugins to automatically handle repetitive tasks such as order review, invoice information extraction, and email classification.